What if I bought a subscription on a guest account, but after logging in I can’t see it?
If your subscription isn’t showing, you need to restore it. The process depends on your system:
Android: log in to Fitatu® on the phone connected to the Google Play account where you purchased the subscription. Then go to More > Settings > Subscriptions > Restore subscriptions. If Premium still doesn’t appear, close and reopen the app.
iOS: log in to your new Fitatu® account on a device linked to the App Store account where you purchased the subscription. If that doesn’t work, reinstall the app.
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Other questions in this category
- What plans does Fitatu® offer?
- Where can I buy Fitatu® Premium or Fitatu® Premium+AI?
- How does a Fitatu® Premium or Fitatu® Premium+AI subscription work?
- What’s the difference between a one-time purchase and a subscription?
- What’s the difference between yearly and monthly plans?
- What payment methods are available?
- Are installment payments available?
- How soon will my paid plan be active after purchase?
- I purchased a plan but didn’t get access. What should I do?
- Where can I check which Fitatu® Premium or Premium+AI plan I currently have?
- Where can I check when my current plan expires?
- How do I cancel my subscription?
- Can I switch from Fitatu® Premium to Fitatu® Premium+AI?
- Will I lose money when switching from Fitatu® Premium to Fitatu® Premium+AI?
- I had an active subscription in the App Store but switched to Android (or vice versa). Can I buy a new subscription?
- My subscription didn’t renew - what should I do?
- Will I still have access to the app and my data after my paid plan ends?
- What is the “Restore subscription” option for?
- Can I buy a gift voucher?
- Can I buy a couples plan?
- I live abroad. Can I buy Premium plans?
- How can I get an invoice for my purchase?
- How do I redeem a discount code for Fitatu®?
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