How soon will my paid plan be active after purchase?
You’ll get access to Fitatu® Premium or Fitatu® Premium+AI as soon as your payment is processed. Usually, this takes just a few minutes, but if you purchased via Google Play on Android, it may take up to 24 hours - this is entirely outside our control.
If your plan hasn’t activated after this time, please contact our Customer Support at [email protected].
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- What plans does Fitatu® offer?
- Where can I buy Fitatu® Premium or Fitatu® Premium+AI?
- How does a Fitatu® Premium or Fitatu® Premium+AI subscription work?
- What’s the difference between a one-time purchase and a subscription?
- What’s the difference between yearly and monthly plans?
- What payment methods are available?
- Are installment payments available?
- I purchased a plan but didn’t get access. What should I do?
- Where can I check which Fitatu® Premium or Premium+AI plan I currently have?
- Where can I check when my current plan expires?
- How do I cancel my subscription?
- Can I switch from Fitatu® Premium to Fitatu® Premium+AI?
- Will I lose money when switching from Fitatu® Premium to Fitatu® Premium+AI?
- I had an active subscription in the App Store but switched to Android (or vice versa). Can I buy a new subscription?
- My subscription didn’t renew - what should I do?
- What if I bought a subscription on a guest account, but after logging in I can’t see it?
- Will I still have access to the app and my data after my paid plan ends?
- What is the “Restore subscription” option for?
- Can I buy a gift voucher?
- Can I buy a couples plan?
- I live abroad. Can I buy Premium plans?
- How can I get an invoice for my purchase?
- How do I redeem a discount code for Fitatu®?
Need additional help?
Contact our Customer Service