My subscription didn’t renew - what should I do?
If your Fitatu® Premium or Premium+AI subscription didn’t renew automatically, possible reasons include:
- insufficient funds,
- expired card,
- a temporary issue with Google Play or App Store.
What to do:
Check your subscription status in Google Play or App Store.
If payment was declined, try purchasing again manually.
Make sure your payment details are up to date.
If the problem persists, contact us at [email protected].
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Popular questions
Other questions in this category
- What plans does Fitatu® offer?
- Where can I buy Fitatu® Premium or Fitatu® Premium+AI?
- How does a Fitatu® Premium or Fitatu® Premium+AI subscription work?
- What’s the difference between a one-time purchase and a subscription?
- What’s the difference between yearly and monthly plans?
- What payment methods are available?
- Are installment payments available?
- How soon will my paid plan be active after purchase?
- I purchased a plan but didn’t get access. What should I do?
- Where can I check which Fitatu® Premium or Premium+AI plan I currently have?
- Where can I check when my current plan expires?
- How do I cancel my subscription?
- Can I switch from Fitatu® Premium to Fitatu® Premium+AI?
- Will I lose money when switching from Fitatu® Premium to Fitatu® Premium+AI?
- I had an active subscription in the App Store but switched to Android (or vice versa). Can I buy a new subscription?
- What if I bought a subscription on a guest account, but after logging in I can’t see it?
- Will I still have access to the app and my data after my paid plan ends?
- What is the “Restore subscription” option for?
- Can I buy a gift voucher?
- Can I buy a couples plan?
- I live abroad. Can I buy Premium plans?
- How can I get an invoice for my purchase?
- How do I redeem a discount code for Fitatu®?
Need additional help?
Contact our Customer Service